Returns

Returns Policy

We stand behind everything we sell.  If for any reason you are not satisfied with your purchase you may return the item(s) in new (fully re-sellable) condition within 30 days of receipt of the item, for a full refund, less shipping fees both ways.  On items that were sent with free-shipping, the costs paid by AstroMounts for original delivery will be deducted from the credit or refund.

All returns must be accompanied by an RMA number.  The RMA number must be posted on the shipping label and not the original box.  To obtain an RMA number and return shipping information please contact AstroMounts at (208) 939-2141 or email contact@alpineastro.com.

It is the customer’s responsibility to securely package and insure the returned item(s).  Any merchandise that does not arrive in new condition will be subject to a restocking fee.  Missing parts, packaging, instructions, warranty cards, etc., as well as damage or other detrimental effects to merchandise, will result in higher restocking fees. Restocking fees will be determined by AstroMounts after inspecting the merchandise.

If you receive an item you believe is defective, or incorrect, please contact AstroMounts.  We will do our best to resolve the issue as quickly as possible.

 

Mount, Tripods, Cases and Non-Stock Item Returns and Cancellations

Our 30-Day Return Policy applies to Mounts, Tripods, Cases and other non-stock items.  However, these items are subject to special conditions.

Cancellations of Mounts, Tripods, Cases, and other non-stock items will be handled on a case-by-case basis.  Import orders that are cancelled prior to shipment of the product to the US are subject to a 5% cancellation fee.   Cancellation of import orders after they have left the originating country will be subject to a 25% fee that will be withheld from the refund or deposit.  There may be additional fees required to cover costs of any unrecoverable bank and credit card fees.

If you receive a mount or related item that you believe is defective, please contact us immediately.  We will do our best to help correct the issue.  In most instances, perceived problems are due to setup or adjustments that we can assist you with.   

Returns of these items require extra care.  It is the customer’s responsibility to ensure the items are securely packaged and insured.  We strongly recommend that you save the factory packaging materials for this purpose.

 

Special-Order Items

Our manufacturers produce a large range of products, some of which are not listed on the AstroMounts website.  We are happy to import these special-order items by request, but we ask that you understand these items are not returnable.  Of course, the manufacturer’s standard warranty applies, and we are happy to work with you to address any issues or defects.

 

Damaged Item Returns

Please inspect your packages and items as soon as possible after delivery to determine if any damage has occurred during shipping.  If there is any shipping damage, the customer must report the damage immediately to the carrier (USPS, UPS, FedEx).  The customer must follow the carrier’s process in reporting and documenting the claim.

Return of shipping-damaged items must be processed through the carrier and not sent directly to AstroMounts.  Items that are not returned through the carrier’s process will not be accepted for refund or exchange.